Your security is our highest priority.

Thank you for your interest in the Urban Juicer mobile app. The security and safety of your private data is our highest concern. This brochure addresses many concerns related to the security of your method of payment and your private information in general.

CREDIT/DEBIT CARD SECURITY

It’s important to note that, since the Urban Juicer app links to your credit or debit card, you remain protected by all the security features available through your bank or credit card company.

THE URBAN JUICER AND LEVEL UP

The Urban Juicer app is managed by LevelUp, a developer who specializes in payment apps and has additional security measures in place above and beyond those provided by credit and debit cards, though.
Level Up’s internal security team works tirelessly to provide you not only the easiest way to pay, but also the safest way to pay. We and Level Up are committed to setting the golden standard for security in payments.

PCI COMPLIANCE

LevelUp and the Urban Juicer app are 100% compliant to the letter and intent of all Payment Card Industry (PCI) regulations, rules, and recommendations.

TRIPLE TOKEN SYSTEM

The data encoded in the QR code you use to transact is NOT your credit or debit card information. It’s a randomly generated token with no meaningful information. It maps to a token on our servers which maps to yet another token in the Braintree Vault. Only the combination of these tokens (and two other factors of authentication) can initiate a transaction. You can reset it at any time.

NO CARD INFORMATION IS STORED ON YOUR PHONE

We partner with Braintree, a globally respected payment gateway, to leverage secure vault solutions for all card storage, which adds another powerful layer of security. Your credit/debit card information is never stored on your phone. Neither LevelUp’s nor Urban Juicer employees or computers can access your card information. All data is encrypted and protected by industry-standard measures.

PIN-LOCK YOUR APP

You can lock the Urban Juicer app by tapping “Enable PIN Lock” and entering a PIN. Of course, you can always lock your phone too.

CARRY TOKENS, NOT PAYMENT DATA

Carrying live payment data is naturally risky. The triple token system of the Urban Juicer app means no live payment data is carried on your person, stored in your phone, or delivered to The Urban Juicer associates, as opposed to the live payment data in your credit card. It is perhaps the most fundamental component to our security model.

INSTANT CODE RESET

Because your QR code is simply a token, you can reset your code from within your account online at any time. This will re-generate your code, invalidate the old one, and de-authenticate all devices logged into your account. Simply log back in to get your new code.

TRANSACTION TRANSPARENCY

With each transaction, you get a digital receipt via email and push notification. If something ever looks off, you can reset your code with a single click and stop all activity on your account.

PAYMENT METHOD NEVER LEAVES YOUR HAND

When paying with the Urban Juicer app, your phone never leaves your hand. This is not the case with other payment instruments, such as a credit or debit card, where you have to relinquish your card to a store associate. This process-level security improvement eliminates the window of opportunity responsible for many cases of identity theft in the United States.

WHAT IF YOU LOSE YOUR PHONE?

If you lose a mobile device with the Urban Juicer app installed on it, visit www.thelevelup.com and log in using your The Urban Juicer app email address and password. Once logged in, scroll to the bottom of the page and click on “Reset QR Code”. Click on the “Deactivate” tab under your Control Panel, and again next to the unique QR Code you need to deactivate. If you have any questions, please contact support@thelevelup.com or 1.855.538.3542.

FRAUDULENT TRANSACTIONS

If any transaction appears incorrect or was unauthorized or fraudulent, click on the link included within the email transaction receipt to flag the transaction. You can also contact support@thelevelup.com or 1.855.538.3542. LevelUp will reimburse you for the amount of any fraudulent or unauthorized transactions charged to your account which you report within 2 business days (defined as Monday through Friday). Fraudulent transactions are also protected according to the terms and conditions of your credit/debit card. These protections are in addition to the protections described above.